The customer continued: “You start to think about all the other incidents that may have occurred that you heard about on the news with racial profiling.”
Sharing his story on his Instagram page, Vanzego revealed in a comment that he gave his order face-to-face, and not over an intercom system.
In a video showing the moment he spoke to a manager about the hurtful ticket, Vanzego explained that he clearly gave his name as “Marquise” – adding that it was “not even close” to the slur on the ticket.
In a letter to the company, 52-year-old Vanzego said he was left with “outrage and disgust” over the incident, adding that the ticket was “not only deeply offensive but also humiliating” for him.
Vanzego added in his letter that he spoke to the store’s owner, who informed him that the employee who took his order was 17 years old and thought he had heard the customer say “Monkey”. To which, Vanzego questioned him over if he had ever “heard of a human being [named] ‘Monkey’.”
The owner added that the teenage employee – who Vanzego says was a “young white male” – would not be terminated.
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