Letter received from downstairs neighbour, how to react?

Dear Neighbor,

I wanted to kindly bring something to your attention. I’ve been hearing quite a lot of heavy, bare footsteps coming from your flat throughout the day, especially in the early mornings. The sound carries strongly through the ceiling — I can even feel the thudding throughout my entire flat — and it has been making it difficult for me and my partner to rest properly for several months now. I never heard footsteps like this from the previous two tenants, so I presume the flooring may have been changed and that there might not be enough, or any, underlay in place.

As I work a mix of day and night shifts, early morning disturbances have made it particularly hard to get proper rest, especially because my sleep space is directly beneath your living room. If there’s any way you could reduce the foot noise — particularly in the mornings between 8 and 12 — …
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